Question 1

Is TripStub really free?

Accepted Answer

Yes — every capability is included. No trial window. No upgrade prompt. No per-booking fee. No commission. See the pricing page for the full list of what's included.

Question 2

How does TripStub make money, then?

Accepted Answer

Optional integrations pay us a small referral fee — mostly payment gateways (Stripe, Adyen) and a handful of OTA connectors. If you choose to connect them, the operator's price is identical to signing up with the provider directly.

Question 3

Will you charge me later?

Accepted Answer

TripStub is free. Pricing communication will be clear, and workspace owners can export their data without lock-in.

Question 4

Do I need a credit card to sign up?

Accepted Answer

No. Just an email. You can invite your team, create products, and take bookings without ever adding payment details.

Question 5

Is there a business / enterprise tier with more features?

Accepted Answer

No. Everyone gets the same TripStub experience.

Question 6

How long does setup take?

Accepted Answer

About 60 seconds to create a workspace. Most operators have their first product live within the hour — faster if you're migrating from a spreadsheet we can parse.

Question 7

Can I import products from another platform?

Accepted Answer

Yes — CSV import works today, and we have beta importers for Bokun and FareHarbor exports. Drop us a line if you need help with a specific export format.

Question 8

Do I need a developer?

Accepted Answer

Nope. The admin is a no-code surface. A full REST API is there if you want to integrate, but it's entirely optional.

Question 9

Can I bring my own domain?

Accepted Answer

Yes — the operator-branded site (shipping soon) supports custom domains with automatic HTTPS. You point DNS, we handle the rest.

Question 10

Which distribution channels do you support?

Accepted Answer

Which distribution channels do you support?

Bokun, FareHarbor, Viator, GetYourGuide, Klook, and Expedia out of the box, plus a generic "Custom" adapter for your own channel-manager or OTA integration. Need another channel? Email partners@tripstub.com — we review every request.

Do you handle multi-locale & multi-currency?

Is there a gate / check-in app?

Can I offer vouchers or gift cards?

What about resource pools (shared boats, guides)?

Question 11

Do you handle multi-locale & multi-currency?

Accepted Answer

Yes — every customer-facing string is translatable, and pricing supports multi-currency rate plans. The quote engine applies taxes correctly per jurisdiction.

Question 12

Is there a gate / check-in app?

Accepted Answer

Yes — the gate check-in surface runs in any phone browser. It handles partial admissions, force-admit overrides (with audit trail), and multi-gate operations.

Question 13

Can I offer vouchers or gift cards?

Accepted Answer

Yes. Voucher issuance, partial redemption, expiry, and cancellation are first-class — not bolt-on.

Question 14

What about resource pools (shared boats, guides)?

Accepted Answer

Built in. A single pool can be consumed by multiple products — a boat used for both the 9am tour and the 2pm private charter, for example — without double-booking.

Question 15

Who owns my data?

Accepted Answer

You do. Always. We store it, we back it up, we never sell or share it. Workspace owners can export everything as JSON or CSV from the Settings page at any time.

Question 16

What happens if I cancel?

Accepted Answer

You won't — it's free. But if you delete your workspace, we export a full archive on request and purge our systems within 30 days.

Question 17

Where is my data stored?

Accepted Answer

Currently in a managed, encrypted EU data centre (Frankfurt region). Multi-region support is on the roadmap for operators with specific residency requirements.

Question 18

Are there backups?

Accepted Answer

Yes — point-in-time recovery with a 7-day window. Nightly snapshots retained 30 days. We've never had a data-loss incident and we'd tell you if we did.

Question 19

How do I report a security issue?

Accepted Answer

Email security@tripstub.com — we triage within four hours. Responsible disclosure gets public credit (opt-in) and our thanks.

Question 20

Is multi-tenancy isolated?

Accepted Answer

Yes — every record is scoped to your workspace at the database level with strict row-level isolation. Workspace identity is propagated and enforced on every request, so a bug in one workspace's code path physically cannot read another's data.

Question 21

What about 2FA / SSO?

Accepted Answer

TOTP 2FA is rolling out now. SAML / OIDC SSO is on the roadmap for operators with a central identity provider — still free when it lands. Track progress on the changelog.

Question 22

SOC 2 / ISO 27001?

Accepted Answer

SOC 2 Type I audit is in progress with a reputable firm. Not because we need the badge, but because the controls are the right thing to have.

Question 23

Can I self-host TripStub?

Accepted Answer

Not currently. We run the hosted platform so every operator gets the same uptime guarantees, security patches, and shared marketplace distribution. Self-hosting isn't on the near-term roadmap.

Question 24

How many team members can I invite?

Accepted Answer

Unlimited. Invite every operator, accountant, gate staffer, and freelance guide — it doesn't cost a thing.

Question 25

Can I restrict who sees what?

Accepted Answer

Yes — roles are granular. You can give gate staff scan access without letting them see bookings revenue, or give your accountant read-only access to finance without letting them edit products.

Question 26

Can one person work across multiple workspaces?

Accepted Answer

Yes. Users log in once and can switch between workspaces if they hold memberships in more than one.

Straight answers about the free plan, the product, and us.

Pricing & billing

Getting started

Capabilities

Data & ownership

Security & compliance

Team & permissions

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