Privacy Policy

Last updated: April 2026

What we collect

• Contact details: email, name, phone (optional) — collected at checkout.
• Booking data: the product, date, party size, any answers to operator-defined questions, and an optional pickup location.
• Payment: we do not store card numbers. Your payment is tokenised by Stripe; we keep only the Stripe payment reference, amount, currency, and status.
• Technical: IP, browser, pages visited (standard server logs). Retained for 90 days for abuse detection.

Why we collect it

To process your booking, send you the confirmation, let you re-access the booking later, and help the operator manage their inventory. Marketing communications are opt-in only.

Lawful basis (EU / UK)

Contract performance (processing your booking), legitimate interest (abuse prevention, operator manifest), and — for marketing — your explicit consent.

Who we share with

• The operator whose experience you booked.
• Stripe (payment processor) to charge your card.
• Infrastructure providers that host our servers.
• Third-party channels only if you booked via a marketplace that resold the operator's inventory.

We do not sell your personal information.

Retention

Booking + payment records are retained for as long as needed for accounting, tax, and dispute resolution (typically 7 years under most jurisdictions). Technical logs are kept 90 days. Marketing opt-ins are honoured until you unsubscribe.

Your rights

You can request a full export of your data, or ask us to erase it. Email the operator of the booking — their support email is in your confirmation — and they will process the request. Financial records required by law may survive an erasure request in redacted form.

Cookies

We use a minimal set of strictly-necessary cookies for authentication and session handling. We do not set analytics or advertising cookies on our storefront.

International transfers

Data may be processed in the region where your operator's infrastructure is hosted. Where EU / UK data leaves that region, standard contractual clauses apply.

Contact

Privacy questions? Email the operator first. If they can't resolve it, contact TripStub via the Contact page.